Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness

Book Availability: Academic Library Assessment

In the climate of increasing calls for academic assessment, the authors undertook a study to ascertain book availability in an academic library. The study described here uses the methodology pioneered by Tefko Saracevic, W. M. Shaw, Jr., and Paul Kantor and is a follow-up of earlier research reported in College & Research Libraries in 1987. The authors designed the study to identify any improve...

Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study

SERVICEMARKETING HAS IDENTIFIED THE CUSTOMER or user as the most critical voice in assessing service quality. Before assessments can be made of service quality in ARL libraries, it is essential to investigate what connotes service quality in the minds of library users. Today the dimensions of library service quality among the ARL cohort are not fully understood from the user perspective. The Li...

Quality assessment of academic library performance: the case of an Iranian academic library

The present research aims to assess the performance of libraries at the Islamic Azad University, Sciences and Research Branch (IAUSRB) through gap analysis. To do this, a researcher-developed questionnaire which is based on available standards and quality assessment tools including ACRL standards, LibQUAL and ISO 11620, and some criteria included in the related literature was designed and distr...

BEVERLY P . LYNCH The Academic Library and Its Environment

The organizational environment of the library deserves greater attention by librarians and Ubrary administrators concerned with internal changes taking place within their organizations. Few systematic approaches to the impact of the environment upon the functioning of the individual library have been offered. This paper examines four approaches to assessing library I environmental impacts and i...

Evolving academic library specialties